19. groupware


a) Consider the widespread use of email. What explanations are there for its success and what lessons can be learned from its development to assist the design of other computer-mediated communication systems?

(b) What are the main issues that need to be addressed to ensure the success of email in an organisation?

answer available for tutors only

Other exercises in this chapter

ex.19.1 (ans), ex.19.2 (ans), ex.19.3 (tut), ex.19.4 (tut), ex.19.5 (tut), ex.19.6 (tut), ex.19.7 (tut), ex.19.8 (tut), ex.19.9 (tut), ex.19.10 (tut), ex.19.11 (tut), ex.19.12 (tut)

all exercises for this chapter