exercises

11. user support

EXERCISE 11.5

Using your library facilities and the world wide web, investigate the benefits and limitations of adaptive help systems. What examples of adaptive and adaptable help are available and how useful are they?

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Open-ended research question, which should discuss the range of provision available, from full expert system technology to the role of wizards and agents, cues and context-sensitive help, drawing on examples found.

Other exercises in this chapter

ex.11.1 (ans), ex.11.2 (ans), ex.11.3 (ans), ex.11.4 (ans), ex.11.5 (tut), ex.11.6 (tut), ex.11.7 (tut), ex.11.8 (tut), ex.11.9 (tut), ex.11.10 (tut)

all exercises for this chapter