exercises

13. socio-organizational issues and stakeholder requirements

EXERCISE 13.10 [extra - not in book]

For each of the following systems, identify example stakeholders from each category (primary, secondary, tertiary and facilitating)

1. An information system to support an estate agency
2. A virtual lecture theatre
3. A world wide web search engine
4. An information kiosk at Crufts to help people choose an appropriate breed of dog for their lifestyle
5. A video conferencing system to support admissions interviews for a virtual university.
6. A library information system
7. A web based book shop
8. A cooperative editing tool to support co-authors
9. A custard dispenser on a cake production line

answer available for tutors only

1. An information system to support an estate agency
Primary: agency staff
Secondary: purchasers, sellers
Tertiary: seller's families, mortgage lenders
Facilitating: IT staff

2. A virtual lecture theatre
Primary: students on course, lecturer
Secondary: lecturer(s)
Tertiary: University, other students, other universities
Facilitating: developers, research council (if funded)

3. A world wide web search engine
Primary: web users
Secondary: web site owners
Tertiary: organisations represented, advertisers, competitors
Facilitating: ISPs

4. An information kiosk at Crufts to help people choose an appropriate breed of dog for their lifestyle.
Primary: public
Secondary: kennel club, breed clubs
Tertiary: breeders, rescue societies, trainers
Facilitating: developers

5. A video conferencing system to support admissions interviews for a virtual university.
Primary: students, tutors
Secondary: Registry
Tertiary: student's families, university
Facilitating: IT staff

6. A library information system
Primary: library staff OR borrowers depending on interpretation
Secondary: library staff OR borrowers depending on interpretation, management, buyers
Tertiary: customers'; families, other libraries, bookshops
Facilitating: IT staff, Board of Directors(financially)

7. A web based book shop
Primary: book purchaser
Secondary: sales staff, stock dispatchers
Tertiary: competitors
Facilitating: IT staff

8. A cooperative editing tool to support co-authors.
Primary: authors
Secondary: publishers, proof readers
Tertiary: readers
Facilitating: Product developer

9. A custard dispenser on a cake production line.
Primary: factory worker
Secondary: floor manager
Tertiary: competitors, customers
Facilitating: IT staff

Other exercises in this chapter

ex.13.1 (ans), ex.13.2 (ans), ex.13.3 (tut), ex.13.4 (tut), ex.13.5 (tut), ex.13.6 (tut), ex.13.7 (tut), ex.13.8 (tut), ex.13.9 (tut), ex.13.10 (tut), ex.13.11 (tut)

all exercises for this chapter