14. communication and collaboration models


What is speech act theory? Describe positive and negative issues that have arisen when it has been embodied in a specific system.

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Speech act theory characterizes utterances by what they do - their effects. These can include requests, promises, assertions, etc. Conversation can therefore be analysed as a series of speech acts and generic conversations can be generated. The theory is used in Coordinator. Benefits - structure of conversation made explicit, clarifies effects of utterances, some evidence that it has helped train communication skills. Problems - disliked by users, speech acts don't fully describe conversations and are therefore too restrictive, unnatural.

Other exercises in this chapter

ex.14.1 (ans), ex.14.2 (ans), ex.14.3 (tut), ex.14.4 (tut), ex.14.5 (tut), ex.14.6 (tut), ex.14.7 (tut)

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