19. groupware

EXERCISE 19.15 [extra - not in book]

What are workflow systems and how can they be supported using groupware?

answer available for tutors only

Workflow should be defined (automate flow of information through an organisation) and an example given (e.g. processing a form). Examples of groupware support are Coordinator and Notes - discussion could compare these approaches and discuss the problems of rigid structuring implied by some workflow systems (e.g. Coordinator) and the notion of views and environmental cues (such as in Notes).

Other exercises in this chapter

ex.19.1 (ans), ex.19.2 (ans), ex.19.3 (tut), ex.19.4 (tut), ex.19.5 (tut), ex.19.6 (tut), ex.19.7 (tut), ex.19.8 (tut), ex.19.9 (tut), ex.19.10 (tut), ex.19.11 (tut), ex.19.12 (tut), ex.19.13 (tut), ex.19.14 (tut), ex.19.15 (tut), ex.19.16 (tut), ex.19.17 (tut), ex.19.18 (tut), ex.19.19 (tut), ex.19.20 (tut)

all exercises for this chapter