19. groupware

EXERCISE 19.16 [extra - not in book]

"Email is an example of asynchronous-remote groupware supporting direct communication." What do you understand by the above sentence?

answer available for tutors only

(a) Email is received some time after it is sent and doesn't require users to be working at the same time; it is therefore an asynchronous (different time) groupware.

Email may be sent to people anywhere in the world; it is therefore primarily a remote (different place) form of communication.

Email is a form of direct communication, as users explicitly send messages, as opposed to indirect communication when, for example, users share files.

A good answer may note some caveats to the above - email can be used between people in the same office (local rather than remote) and with very quick, almost talk-style, interaction (synchronous). Furthermore, the sending of attached documents may form part of an indirect communication through the artefact.

Other exercises in this chapter

ex.19.1 (ans), ex.19.2 (ans), ex.19.3 (tut), ex.19.4 (tut), ex.19.5 (tut), ex.19.6 (tut), ex.19.7 (tut), ex.19.8 (tut), ex.19.9 (tut), ex.19.10 (tut), ex.19.11 (tut), ex.19.12 (tut), ex.19.13 (tut), ex.19.14 (tut), ex.19.15 (tut), ex.19.16 (tut), ex.19.17 (tut), ex.19.18 (tut), ex.19.19 (tut), ex.19.20 (tut)

all exercises for this chapter