9. evaluation techniques

EXERCISE 9.9 [extra - not in book]

Which evaluation methods do you think are most appropriate for group systems? What particular issues do evaluating group systems raise?

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This is a question where there are many possible answers but appropriate methods to discuss include ethnography and field based longitudinal studies, for assessing how group systems are actually used; and possible extensions to CW and heuristic evaluation to assess elements of the interface. The issues to be considered include the choice of method - adapting methods to suit groups; variation within as well as between groups, complexity of who benefits from the system and conflicts of interest. Context is also important. Co-operation is dependent on formation of groups, which cannot properly happen out of context. Evaluation must assess support of co-operation and must therefore consider context.

Other exercises in this chapter

ex.9.1 (ans), ex.9.2 (ans), ex.9.3 (ans), ex.9.4 (ans), ex.9.5 (ans), ex.9.6 (tut), ex.9.7 (tut), ex.9.8 (open), ex.9.9 (tut)

all exercises for this chapter