exercises 11. user support

	EXERCISE 11.5 Using your library facilities and the world wide web, investigate the benefits and limitations of adaptive help systems. What examples of adaptive and adaptable help are available and how useful are they? answer available for tutors only		Other exercises in this chapter ex.11.1 (ans), ex.11.2 (ans), ex.11.3 (ans), ex.11.4 (ans), ex.11.5 (tut), ex.11.6 (tut), ex.11.7 (tut), ex.11.8 (tut), ex.11.9 (tut), ex.11.10 (tut) all exercises for this chapter