Human-Computer Interaction 3e Dix, Finlay, Abowd, Beale

exercises  -  13. socio-organizational issues and stakeholder requirements

EXERCISE 13.11 [extra - not in book]

This question relates to the train both scenario.

Consider the train booth example.  

Who are the stakeholders of this system?

answer available for tutors only

Primary – railway travellers owning a Golden Card

Secondary – railway companies selling the tickets through the system

Tertiary – railway staff, railway competitors, railway shareholders

Facilitating – design team, IT department staff


Other exercises in this chapter

ex.13.1 (ans), ex.13.2 (ans), ex.13.3 (tut), ex.13.4 (tut), ex.13.5 (tut), ex.13.6 (tut), ex.13.7 (tut), ex.13.8 (tut), ex.13.9 (tut), ex.13.10 (tut), ex.13.11 (tut)

all exercises for this chapter


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