HUMAN-COMPUTER INTERACTION
SECOND EDITION
In this chapter, we will first look at the human's input-output channels, the senses and responders or effectors. This will involve some low-level processing. Secondly, we will consider human memory and how it works. We will then think about how humans perform complex problem solving, how they learn and acquire skills, and why they make mistakes. Finally, we will discuss how these things can help us in the design of computer systems.
Input in the human occurs mainly through the senses and output through the motor control of the effectors. There are of course five major senses: sight, hearing, touch, taste and smell. Of these, the first three are the most important to HCI. Taste and smell do not currently play a significant role in HCI, and it is not clear whether they could be exploited at all in general computer systems, although they could have a role to play in more specialized systems (smells to give warning of malfunction, for example). However, vision, hearing and touch are central.
In this section we will look at the main elements of such an interaction, first considering the role and limitations of the three primary senses and going on to consider motor control of the hands.
The sense of hearing is viewed as secondary to that of sight, but we tend to underestimate the amount of information that we receive through our ears. Close your eyes for a moment and listen. What sounds can you hear? Where are they coming from? What is making them? As I sit at my desk I can hear cars passing on the road outside, machinery working on a site nearby, the drone of a plane overhead and bird song. But I can also tell where the sounds are coming from, and estimate how far away they are. So from the sounds I hear I can tell that a car is passing on a particular road near my house, and which direction it is travelling in. I know that building work is in progress in a particular location, and that a certain type of bird is perched in the tree in my garden.
The third and last of the senses that we will consider is touch or haptic perception. Although this sense is viewed as less important than sight or hearing, imagine life without it. Touch provides us with vital information about our environment. It tells us when we touch something hot or cold, and can therefore act as a warning. It also provides us with feedback when we attempt to lift an object, for example. Consider the act of picking up a glass of water. If we could only see the glass and not feel when our hand made contact with it or feel its shape, the speed and accuracy of the action would be reduced. This is the experience of users of certain virtual reality games: they can see the computer-generated objects which they need to manipulate but they have no physical sensation of touching them. Watching such users can be an informative and amusing experience! Touch is therefore an important means of
Movement time is obviously dependent largely on the physical characteristics of the subjects: their age and fitness, for example. Reaction time should not be underestimated, however. This is dependent on the sense through which the stimulus is
Indeed, much of our everyday activity relies on memory. As well as storing all our factual knowledge, our memory contains our knowledge of actions or procedures. It allows us to repeat actions, to use language, and to use new information received via our senses. It also gives gives us our sense of identity, by preserving information from our past experiences.
The sensory memories act as buffers for stimuli received through the senses. A sensory memory exists for each sensory channel: iconic memory for visual stimuli, echoic memory for aural stimuli and haptic memory for touch. These memories are constantly overwritten by new information coming in on these channels.
Information is passed from sensory memory into short-term memory by attention, thereby filtering the stimuli to only those which are of interest at a given time. Attention is the concentration of the mind on one out of a number of competing stimuli or thoughts. It is clear that we are able to focus our attention selectively, choosing to attend to one thing rather than another. This is due to the limited
This is similar to the embellishment of the story at the end of Section 1.3.3. In fact, we constantly fill in gaps in the evidence that reaches us through our senses. Although this can lead to errors in our reasoning it is also essential for us to function. In the real world we rarely have all the evidence necessary for logical deductions and at all levels of perception and reasoning we fill in details in order to allow higher levels of reasoning to work.
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