introduction
1. human
2. computer
3. interaction
4. paradigms
5. design basics
6. software process
7. design rules
8. implementation
9. evaluation
10. universal design
11. user support
12. cognitive models
13. socio-organizational
14. comm and collab
15. task models
16. dialogue
17. system models
18. rich interaction
19. groupware
20. ubicomp, VR, vis
21. hypertext and WWW
references

CHAPTER 13
socio-organizational issues and stakeholder requirements

outline

links

resources

exercises

• There are several organizational issues that affect the acceptance of technology by users and that must therefore be considered in system design:
  • systems may not take into account conflict and power relationships
  • those who benefit may not do the work
  • not everyone may use systems.
• In addition to generic issues, designers must identify specific stakeholder requirements within their organizational context.
• Socio-technical models capture both human and technical requirements.
• Soft systems methodology takes a broader view of human and organizational issues.
• Participatory design includes the user directly in the design process.
• Ethnographic methods study users in context, attempting to take an unbiased perspective.