exercises

19. groupware

EXERCISE 19.8

Distinguish between direct and indirect communication. How can each be supported in groupware?

answer available for tutors only


Direct - computer mediated - e.g. email, video conferencing, bulletin boards.

Indirect - communication through the artefact - shared applications mainly.

Answer should discuss a range of applications and comment on issues such as feedthrough, common ground and shared understanding.

Other exercises in this chapter

ex.19.1 (ans), ex.19.2 (ans), ex.19.3 (tut), ex.19.4 (tut), ex.19.5 (tut), ex.19.6 (tut), ex.19.7 (tut), ex.19.8 (tut), ex.19.9 (tut), ex.19.10 (tut), ex.19.11 (tut), ex.19.12 (tut), ex.19.13 (tut), ex.19.14 (tut), ex.19.15 (tut), ex.19.16 (tut), ex.19.17 (tut), ex.19.18 (tut), ex.19.19 (tut), ex.19.20 (tut)

all exercises for this chapter