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CHAPTER 11 user support
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- Users have different requirements for support at different times.
- User support should be:
- available but unobtrusive
- accurate and robust
- consistent and flexible.
- User support comes in a number of styles:
- command-based methods
- context-sensitive help
- tutorial help
- online documentation
- wizards and assistants
- adaptive help.
- Design of user support must take account of:
- presentation issues
- implementation issues.
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