13. socio-organizational issues and stakeholder requirements


For the scenario proposed above:

  • Produce a rich picture showing the problem situation (you can use any format that you find helpful).
  • Produce a root definition, using CATWOE, of the system from the viewpoint of the university.
  • What transformations or activities are required to make sure that the root definition is supported?


Rich picture:

Open ended - any notation/drawing is acceptable. It should include all of the actors identified in the answer to 13.1, and the relationships between them, as well as external and internal factors, motivations, and so on. For example, the university is interested in attracting students. It has a number of motivations and issues: raising funds, meeting need for learning provision, demand for resource provision. Students are interested in available locations, quality of learning provision, value for money, closeness to family, and so on. A rich picture can use any notation but should represent the entire system spatially.

Root definition/CATWOE:

A system owned by university management, to be operated by careers staff and students working in careers offices and schools within the context of UCAS regulations and competition from other universities, to sell courses to students, generate income for the university and meet a need for learning provision.

ACareers staff/student.
TStudent intention to go to university transformed into place offered and income for institution. Need for learning provision transformed into need met.
WIncreased student numbers will increase income and effectiveness.
OUniversity management.
EUCAS and university regulations; competitive environment from other institutions.

Transformations - examples:

  • Need for information about courses -> need for information met
  • Need for increased funding -> extra funding generated
  • Need for learning provision -> need for learning provision met

Other exercises in this chapter

ex.13.1 (ans), ex.13.2 (ans), ex.13.3 (tut), ex.13.4 (tut), ex.13.5 (tut)

all exercises for this chapter