13. socio-organizational issues and stakeholder requirements


The example in Section 13.3.2 (soft systems methodology) provides a root definition for an airline booking system from the perspective of the airline owner. How would this change if it was presented from the perspective of the customer?

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The key difference would be in the Weltanschauung or world view which would be seen from the perspective of the customer. Instead of being to optimise profit by efficient sales, the customer would be seeking to get an efficient service and value for money.

Other exercises in this chapter

ex.13.1 (ans), ex.13.2 (ans), ex.13.3 (tut), ex.13.4 (tut), ex.13.5 (tut), ex.13.6 (tut), ex.13.7 (tut), ex.13.8 (tut), ex.13.9 (tut), ex.13.10 (tut), ex.13.11 (tut)

all exercises for this chapter