introduction
1. human
2. computer
3. interaction
4. paradigms
5. design basics
6. software process
7. design rules
8. implementation
9. evaluation
10. universal design
11. user support
12. cognitive models
13. socio-organizational
14. comm and collab
15. task models
16. dialogue
17. system models
18. rich interaction
19. groupware
20. ubicomp, VR, vis
21. hypertext and WWW
references

CHAPTER 9
evaluation techniques

outline

links

resources

exercises

• Evaluation tests the usability, functionality and acceptability of an interactive system.
• Evaluation may take place:
  • in the laboratory
  • in the field.
• Some approaches are based on expert evaluation:
  • analytic methods
  • review methods
  • model-based methods.
• Some approaches involve users:
  • experimental methods
  • observational methods
  • query methods.
• An evaluation method must be chosen carefully and must be suitable for the job.