10. universal design


How could systems be made more accessible to older users?

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Older people have a higher proportion of disabilities than younger people. Therefore the rules about making systems accessible to those with hearing, vision, speech and mobility impairments will assist older users who have age related disabilities. For example, the use of redundant information, flexible presentation style, captions, speech and sound are all important. In addition, text and audio communication tools can reduce problems of social isolation. However, although evidence shows that older people are not averse to using technology, they may be unfamiliar with the terminology and analogies that are prevalent. It is therefore important to provide sympathetic training and, where appropriate, design that takes account of the user's current understanding.

Other exercises in this chapter

ex.10.1 (tut), ex.10.2 (tut), ex.10.3 (tut), ex.10.4 (tut), ex.10.5 (tut), ex.10.6 (tut), ex.10.7 (tut), ex.10.8 (ans), ex.10.9 (tut), ex.10.10 (tut)

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