Human-Computer Interaction 3e Dix, Finlay, Abowd, Beale
CHAPTER 13
socio-organizational issues and stakeholder requirements
- There are several organizational issues that affect the acceptance of technology
by users and that must therefore be considered in system design:
- systems may not take into account conflict and power relationships
- those who benefit may not do the work
- not everyone may use systems.
- In addition to generic issues, designers must identify specific stakeholder
requirements within their organizational context.
- Socio-technical models capture both human and technical requirements.
- Soft systems methodology takes a broader view of human and organizational
issues.
- Participatory design includes the user directly in the design process.
- Ethnographic methods study users in context, attempting to take an unbiased
perspective.
