introduction
1. human
2. computer
3. interaction
4. paradigms
5. design basics
6. software process
7. design rules
8. implementation
9. evaluation
10. universal design
11. user support
12. cognitive models
13. socio-organizational
14. comm and collab
15. task models
16. dialogue
17. system models
18. rich interaction
19. groupware
20. ubicomp, VR, vis
21. hypertext and WWW
references

CHAPTER 14
communication and collaboration models

outline

links

resources

exercises

chapter 14 slides (PPT, 470K)
plus student handouts in PDF (3up, 6up)